DacEasy ClientCare Plans
Why join DacEasy ClientCare? | Benefits | Prices | Order Now
Email Support for Current ClientCare Customers
Why join DacEasy ClientCare?
DacEasy ClientCare provides access to our experienced technical support team. It's a complete program that keeps your DacEasy operating smoothly, while you concentrate on running your business.
Unlike some software companies, Sage offers phone technical support for all of our products. Each of our internal technicians has passed rigorous training and testing and has helped companies just like yours. We also ensure that our call center meets your busy schedule. That is why our phone "hold" times are typically less than two minutes-well under the industry average. We want to exceed your expectations every time you call as well as give you accurate answers and the kind of in-depth response that will increase our ability to exceed your expectations.
DacEasy ClientCare has a great support plan for customers who want the security and productivity that comes with having fast access to qualified technicians through toll-free phone lines and e-mail. These plans are sold in one-hour, two-hour, and unlimited time segments. An unlimited plan offers significant savings in addition to the peace of mind of knowing that you can access technical support whenever you need it.
With access to the DacEasy Knowledgebase, special extended hours, and one-business day turnaround on e-mails, these plans are designed to be your most effective way to get more productivity out of your software.
A partner in your success
Let us manage your software while you manage your business. Our professionals have the track record, and they know the reward of helping small businesses grow. We urge you to take a close look at ClientCare membership. We've provided exceptional customer service for years, and we know that our experience can help keep you growing!
All Support Plans are good for an entire year or for the time limit (whichever comes first) and include the following benefits:
- Toll-Free
As a ClientCare member, you'll have toll-free priority access to DacEasy technicians. Toll-free access means that you don't pay the phone charges; you only pay for the support you use. You also get extended hours, so you can talk to a technician when it's convenient for you. - Online, Any Time
Members of ClientCare have access to the DacEasy Knowledgebase, an online knowledgebase that offers the capability of searching for the answers you need 24 hours a day, seven days a week. In addition, you may choose to send us an e-mail. Your question will be answered within one business day. - Additional Benefits
- Extended hours—With your membership, you have longer hours of service to call and get your questions answered. For ClientCare members, the phones are open from 8:30 a.m. to 5:30 p.m., Monday through Friday (all hours are Eastern Time).
- Access to DacEasy Knowledgebase-An online collection of technical information, solutions, and tips to help you get the most out of your DacEasy product.
- Extended hours—With your membership, you have longer hours of service to call and get your questions answered. For ClientCare members, the phones are open from 8:30 a.m. to 5:30 p.m., Monday through Friday (all hours are Eastern Time).
Prices* - Multiproduct Support Plans
One-hour, two-hour, or unlimited plans cover all of your registered DacEasy products.
$399.00 for unlimited access
$349.00 for two hours
$249.00 for one hour
*All prices are subject to change without notice. DacEasy support specialists reserve the right to limit support calls to one incident or one hour.
* DacEasy support specialists reserve the right to limit support calls to one incident or one hour.
Local Support from a DacEasy Certified Consultant
You can also find local support in your area by accessing our Certified Consultant Directory, a listing of independent consultants who trained through a certification process on DacEasy products. The product(s) and version(s) they support are listed under each consultant's name. In addition, each consultant may provide a variety of services, including installation, training, on-site or phone support, software upgrades, DacEasy Forms, on-staff CPAs, and others. Please contact the consultants closest to you for complete information on which services they provide. If you do not find a Certified Consultant in your area, please feel free to call us at 800-305-2556 for additional names.
